FAQs

Q1: How long does shipping take?
A: Orders usually arrive within 5–12 business days in the U.S.

Q2: Do you ship internationally?
A: At this time, we primarily ship within the U.S. Please check back for updates.

Q3: Can I return a product?
A: Yes, you can request a return within 14 days of delivery if the product is unused and in its original packaging.

Q4: How can I contact Jose Big Pets?
A: You can reach us via the Contact page or at our store address in Pendergrass, GA.